www.rocknrollroasts.com.au any other site, services (including web-services), software, application or media managed by Rock n Roll Roasts.
Rock N Roll Roasts PTY LTD (ABN 16 965 692 546) is bound by Australian Consumer Law (ACL) to provide refunds in certain circumstances. This policy sets out our obligations.
We are not required to provide a refund or replacement if you change your mind.
But you can choose exchange or store credit if an item:
• has a problem that would have stopped someone from buying the item if they had known about it;
• is unsafe;
• is significantly different from the sample or description relied upon when ordering;
• is not fit for consumption; or
• has not been supplied.
To obtain a replacement or store credit, please return your meal to the restaurant or call us immediately, with your details and explain the basis of your refund request. If dining in, please ask to speak with the Manager.
In most cases, the meal must be returned before a full refund can be considered.
If the problem is not major, we will replace the item within a reasonable time. If it is not replaced in a reasonable time, you can choose a store credit.
Following approval by Rock n Roll Roasts, any store credit, if requested by you, and held by us against a future order, will be valid for 3 months from date granted.
All claims must be made within 24 hours of receipt of goods, so we can respond appropriately to the issue.